Customer Support
Contact PureBet
Our support desk is operational 24 hours a day, 7 days a week. Reach out to our technical, payments, or trading teams for assistance.
Email Support
General & Account Inquiries
For account questions, verification, and payment assistance:
support@purebet.ioCommunity Desk
Telegram & Updates
Join our community channel for platform notices and match schedules:
@PureBetOfficialService Standard
Response Time
Standard email ticket inquiries are reviewed and answered within 15 to 30 minutes.
24/7 Monitored QueueSubmit a Support Ticket
Please provide complete details so our team can resolve your inquiry efficiently.
Bet Settlement Inquiries
If you are querying a match outcome or settlement calculation, please include the Bet ID from your Bet History. Bets are settled strictly in accordance with official match governing body scorecards.
USDT Deposit Tracing
If your deposit has not appeared within 10 minutes, please provide the public blockchain Transaction Hash (TXID) so our payments desk can trace the on-chain confirmation immediately.
Quick Help Resources
Most common questions regarding limits, odds, cash out, and bet codes are documented in our Help & FAQ section.